We launched the Otazune BOX

We get questions about Zindies fairly often. Most of them lead to ideas for improving the service, and we're grateful for that. When writing answers to those questions, I thought it would be better to make them available as Q&A for anyone to see, rather than replying only to the person who asked. note has a feature called '質問箱' (question box). At first I considered using that name for Zindies as well, but the meaning is different: on note creators or shops receive questions anonymously, whereas on Zindies people send questions to the operations team. Creators and shops also sometimes send requests like "I want this," so I decided to name it 'おたずねBOX'. A section has been added to creators' and shops' management pages where they can submit questions. Besides responding to the person who asked, the operations team can edit the question and answer before publishing them. Until now most inquiries came by email, but that keeps the exchange completely private. Useful information is better shared with everyone. A list is available at https://zindies.co/faq, and creators and shops can submit an 'おたずね' from the link there without returning to their management page, so please feel free to use it.